Trends Report

New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

CIOs Will Evolve Into Service Orchestrators

May 7th, 2015
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Pascal Matzke , Eveline Oehrlich , Vanessa Wegner

Summary

Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their business peers are increasing their innovation and development capabilities and decreasing their operational costs, which has led to a growing number of external partnerships. Mature CIO organizations have taken this opportunity to act more as service orchestrators for the business. This report helps CIOs effectively manage multisourcing engagements and evolve into service orchestrators.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.