Landscape Report

New Tech: AI-Fueled Speech Analytics Solutions In China, Q1 2019

Forrester's Landscape Overview Of 23 Providers In China

February 4th, 2019
Danny Mu, null
Danny Mu
With contributors:
Frederic Giron , Ian Jacobs , Michael Barnes , Han Bao , Bill Nagel

Summary

The rising tide of AI and machine learning is creating new use cases for speech analytics solutions across sales, service, and marketing functions. This report presents a review of 23 vendors in the AI-fueled speech analytics tools market in China. Application development and delivery (AD&D) pros should use it to understand the capabilities within major market segments and to inform their technology strategies.

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