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For Application Development & Delivery Professionals

New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

Forrester's Landscape Overview Of 31 Providers

June 21, 2018


Why Read This Report

The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight across sales, service, and marketing. This report presents a review of 21 vendors in the AI-fueled speech analytics tools market. Application development and delivery (AD&D) pros should use it to understand the capabilities within major market segments and to inform their technology strategies.

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Table of Contents

  • Speech Analytics Has Found Its Voice With AI
  • Established Vendors Are Moving Into The Speech Analytics Market
  • With New Fuel From AI, The Speech Analytics Market Is Hot
  • What's Old Is New, What's New Is AI-Infused
  • Three Discrete Camps Form The AI-Fueled Speech Analytics Market
  • Recommendations

  • Use AI-Fueled Speech Analytics To Drive Revenue Growth
  • Supplemental Material
  • Related Research Documents

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