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For Application Development & Delivery Professionals

New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

Forrester's Landscape Overview Of 21 Providers

June 21, 2018

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Why Read This Report

The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight across sales, service, and marketing. This report presents a review of 21 vendors in the AI-fueled speech analytics tools market. Application development and delivery (AD&D) pros should use it to understand the capabilities within major market segments and to inform their technology strategies.

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Table of Contents

  • Speech Analytics Has Found Its Voice With AI
  • Established Vendors Are Moving Into The Speech Analytics Market
  • With New Fuel From AI, The Speech Analytics Market Is Hot
  • What's Old Is New, What's New Is AI-Infused
  • Three Discrete Camps Form The AI-Fueled Speech Analytics Market
  • Recommendations

  • Use AI-Fueled Speech Analytics To Drive Revenue Growth
  • Supplemental Material
  • Related Research Documents

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