Landscape Report

New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

Forrester's Landscape Overview Of 31 Providers

June 21st, 2018
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
Kjell Carlsson, PhD, null
Kjell Carlsson, PhD
With contributors:
Daniel Hong , Carlton A. Doty , Sarah Dawson , Christine Turley

Summary

The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight across sales, service, and marketing. This report presents a review of 21 vendors in the AI-fueled speech analytics tools market. Application development and delivery (AD&D) pros should use it to understand the capabilities within major market segments and to inform their technology strategies.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.