Skip to main content

Save or Share this Report

For CIOs

New Technologies Create The Need To Design For New Categories Of Information Workers

The Global Information Worker Population Swells To 1.25 Billion In 2018

September 27, 2019

Primary author headshot


  • By Frank Gillett
  • with Pascal Matzke,
  • Nate Meneer,
  • Patrick Carroll,
  • Shayna Neuburg

Why Read This Report

This report updates our sizing of the population of information workers — workers who use a PC, smartphone, or tablet for work purposes an hour or more per day. In 2018, this population reached 1.25 billion; it has expanded dramatically from our first look back in 2012. We propose to classify info workers into four distinct categories, based on four levels of digital enablement. CIOs and technology leaders should read this report to understand the growth of information workers and what it means for the future of work.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Personal Tech Is Engaging A Broader Range Of Workers And Work
  • Most Workers Will Become Digitally Enabled, Enhancing Their Power
  • What It Means

  • A New Classification Emerges For Digital-Enabled Information Workers
  • Supplemental Material
  • Related Research Documents