New Robots, VR, AI, And IoT Need CX Help

Hot Tech Leaves Humans In The Cold At Mobile World Congress 2017
April 5th, 2017
With Contributors:
Gabriella Zoia
William Willsea
and Laura Glazer


To gauge the state of the art in interaction technologies, Forrester tried out new offerings at Mobile World Congress 2017. This report highlights the most significant ones, points out some of their major strengths and weaknesses, and examines how the rol

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