Landscape Report

New Tech: AI-Enabled Consumer Intelligence Solutions, Q2 2020

Forrester's Landscape Overview Of 26 Providers

May 28th, 2020
Cinny Little, null
Cinny Little
Christian Austin, null
Christian Austin
With contributors:
Boris Evelson , Gene Leganza , Daniel Weber


Your customers want what they want, when and where they want it. It's not enough to just keep up with them; you must also be out ahead. Consumer intelligence solutions power that by breaking down data silos. These solutions enable onboarding of both external data (e.g., social, website, third-party data) and internal data (e.g., CRM, surveys). This report for customer insights (CI) pros outlines this emerging market, featuring 22 vendors and several established vendors.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.