New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

Forrester's Landscape Overview Of 31 Providers
June 21st, 2018
With Contributors:
Carlton Doty
and Christine Turley


The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight across sales, service, and marketing. This report presents a

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.