Report

New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

Forrester's Landscape Overview Of 31 Providers
June 21st, 2018
With Contributors:
Carlton Doty
and Christine Turley

Summary

The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight across sales, service, and marketing. This report presents a

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