Report

Next-Generation Digital Financial Services

Make It Simple, Ubiquitous, Personal, Empowering, And Reassuring
March 11th, 2011
With Contributors:
Benjamin Ensor
Brad Strothkamp
Emmett Higdon
Bill Doyle
Beth Hoffman
and Vanessa Niemeyer, Ph.D.

Summary

Rising customer expectations and an increasingly dynamic retail financial services market are making many financial firms' websites seem increasingly outdated. While most eBusiness executives want to provide compelling digital experiences, most financial

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