Save or Share this Report

For Infrastructure & Operations Professionals

North American Global Infrastructure Outsourcing Market Overview

Infrastructure Outsourcers Adapt To The BT Agenda

December 9, 2014

Primary author headshot


Why Read This Report

As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in its place is a shorter, leaner, more flexible engagement structure featuring multiple suppliers. No longer viewed merely as a cost-saving vehicle, outsourcing has become more strategic, enabling better agility and tighter focus on functions that will differentiate the business in the eyes of customers. The market is poised for even more dramatic change as the specter of automation looms, along with the accelerating evolution of cloud models. This report highlights this new landscape and how the major service providers are helping infrastructure and operations (I&O) professionals in this ever-evolving North American market.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • How I&O Pros Run Infrastructure Is More Important Than Ever
  • Providers: The Names Are Similar, But They Compete In New Ways

  • Take Advantage Of The Renewal Window To Get Outsourcing Right

  • Seek Real Partners, Not Vendors Disguised As Partners
  • Supplemental Material
  • Related Research Documents

Recommended Research