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For Application Development & Delivery Professionals

Now Tech: Cloud Contact Center Vendors, Q2 2020

Forrester's Overview Of 25 Cloud Contact Center Providers

June 2, 2020

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Why Read This Report

You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact center. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) leaders in customer service should use Forrester's Now Tech report to understand the value they can expect from a cloud contact center provider and to select vendors based on size and functionality.

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Table of Contents

  • Improve Agility With Cloud Contact Center Technology
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Leverage Diverse Deployment Options For Contact Center Success
  • Supplemental Material
  • Related Research Documents

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