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For Customer Experience Professionals

Now Tech: Customer Experience Consulting Practices, Q2 2018

Forrester's Overview Of 39 Customer Experience Consultancies

April 3, 2018

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Why Read This Report

You can use customer experience (CX) consultancies to help transform how your business builds, deploys, supports, and justifies new client interactions. But to access these benefits, you'll first need to select from a diverse set of vendors — vendors that vary by size, capabilities, geography, and vertical market focus. CX leaders should use Forrester's Now Tech report to understand the value you can expect from a CX consulting practice and select vendors based on approach and capabilities.

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Table of Contents

  • Improve Customer Experiences With CX Consulting Practices
  • Select Vendors Based On Approach And Capabilities
  • Align Individual Vendor Capabilities To Your Organizational Needs
  • Recommendations

  • Determine What Combination Of Consultants You Will Need
  • Supplemental Material
  • Related Research Documents

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