Landscape Report

Now Tech: Digital Intelligence Technologies, Q2 2019

Forrester's Overview Of 42 Digital Intelligence Technology Providers

May 22nd, 2019
James McCormick, null
James McCormick
With contributors:
Joe Stanhope , Boris Evelson , Gene Leganza , Emily Miller , Chandler Hennig

Summary

You can use digital intelligence technology to centralize your view of customer engagement data, understand engagement, and automate continuous improvement processes. But to access these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Customer insights (CI) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital intelligence technology provider and select vendors based on size and functionality.

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