Landscape Report

Now Tech: End-User Experience Management, Q3 2020

Forrester's Landscape Overview Of 15 Providers

September 21st, 2020
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Stephanie Balaouras , Rich Lane , Tyler Brown , Diane Lynch

Summary

You can use end-user experience management (EUEM) to reduce technology-related disruptions to employee productivity, track and quantify employee technology experience, and collect qualitative feedback on tech experience. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this report to understand the value they can expect from an EUEM provider and to select one based on size and functionality.

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