Landscape Report

Now Tech: Omnichannel Order Management Systems, Q2 2018

Forrester's Overview Of 27 Omnichannel OMS Providers

April 26th, 2018
Brendan Witcher, VP, Principal Analyst
Brendan Witcher VP, Principal Analyst
With contributors:
Fiona Swerdlow , Claudia Tajima , Meredith Cain , Rachel Birrell

Summary

You can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management, customer order management, and store fulfillment. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, target market, geography, and vertical market focus. Digital business pros should use Forrester's Now Tech report to understand the value they can expect from an omnichannel OMS provider and select vendors based on size and target market.

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