Landscape Report

Now Tech: AI-Based Text Analytics Platforms, Q2 2018

Forrester's Overview Of 34 Text Analytics Platforms

April 4th, 2018
With contributors:
Srividya Sridharan , Craig Le Clair , Maxie Schmidt , Jessica Liu , Cheryl McKinnon , Kjell Carlsson, PhD , Cinny Little , Christian Austin


You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with RPA. But to access these benefits, you'll first have to choose a platform from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros working on text analytics initiatives should use Forrester's Now Tech report to understand the value they can expect from an AI-based text analytics platform provider and select vendors based on size and functionality.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.