Now Tech Report

Now Tech: Cognitive Search, Q2 2021

Forrester's Overview Of 34 Cognitive Search Providers

April 7th, 2021
With contributors:
Srividya Sridharan , Brandon Shaik , Kara Hartig

Summary

You can use cognitive search technology that harnesses AI to find information in large corpora of data, help shoppers find products they didn't even know they wanted to buy, and empower employees with enterprise knowledge. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Tech and digital commerce professionals should use this report to understand the value they can expect from a cognitive search provider and to select one based on size and functionality.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.