Now Tech Report

Now Tech: Conversation Intelligence, Q2 2021

Forrester's Overview Of 42 Conversation Intelligence Providers

June 3rd, 2021
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar

Summary

You can use conversation intelligence to deliver customer experience (CX) insights at scale, improve CX behaviors at scale, and accelerate your revenue engine. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Technology and CX professionals should use this report to understand the value they can expect from a conversation intelligence provider and to select one based on size and functionality.

Want to read the full report?

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.