Report

Now Tech: Customer Experience Strategy Consulting Practices, Q3 2020

Forrester's Overview Of 24 Customer Experience Strategy Consulting Practices
September 29th, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

You can use customer experience (CX) strategy consulting to identify customer problems, develop a plan to profitably solve those problems, and build the necessary CX infrastructure. But to realize these benefits, you'll first have to select from a diverse

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