Report

Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
February 14th, 2019
With
and Christine Turley

Summary

You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access these benefits, you'll first have to select from a diverse s

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