Report

Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020

Forrester's Overview Of 36 VoC Providers
February 3rd, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

You can use voice-of-the-customer (VoC) tools to collect and analyze customer feedback, socialize feedback, inform customer experience (CX) improvements, and track the results of these improvements on an ongoing basis. To realize these benefits, CX pros f

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