Report

Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2021

Forrester's Overview Of 39 VoC Providers
February 19th, 2021
With
Ben Salamin
and Shayna Neuburg

Summary

You can use voice-of-the-customer (VoC) tools to collect and analyze customer feedback and data, socialize the information, inform customer experience (CX) improvements, and track the results of these improvements on an ongoing basis. But to realize these

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