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For eBusiness & Channel Strategy Professionals

Omnichannel Commerce Metrics That Matter

Performance Management: The Omnichannel Commerce Playbook

October 25, 2017

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This is the Performance Management report in The Omnichannel Commerce Playbook For 2018.

Why Read This Report

To achieve key business goals with omnichannel programs, digital strategy professionals need to ensure that they have the right metrics in place. But not all metrics are created equal, and success can elude a retailer if it misses or ignores actionable insights. This report lays out the core categories of omnichannel metrics, recommends how to align them with business objectives, and offers a step-by-step process for collecting and using these metrics.

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Table of Contents

  • Omnichannel Fulfillment Optimization Requires Using The Right Metrics
  • Use Metrics That Measure Customer And Business Objectives
  • Recommendations

  • Put Metrics At The Heart Of Your Omnichannel Fulfillment Strategy
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