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For Infrastructure & Operations Professionals

Optimize Scalable Workload-Specific Infrastructure For Customer Experiences

New Options For Configuring Highly Scalable Systems Can Improve The ROI Of Infrastructure Investments

August 11, 2014

Why Read This Report

You face the difficult task of designing the expansive and scalable infrastructure that supports many of your new customer-facing systems of engagement and their associated analytics. Do not fall back on the same infrastructure elements you used to implement your legacy back-office environments. Many infrastructure and operations (I&O) professionals do, having spent years simplifying and standardizing their enterprise infrastructure. The pressure to implement quickly can result in missed opportunities to improve both capital efficiency and operating expense (opex) by optimizing your server and storage infrastructure for your specific workloads. This report outlines of Forrester's solution for I&O professionals working on infrastructure transformation and discusses when you should consider application-specific infrastructure; develops a framework for evaluating the decision; and outlines commercially viable options. We also cover emerging options for the mid-term (two- to five-year) planning horizon.

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Table of Contents

  • Pursue Standards, But In The Right Places With The Right Abstraction
  • Create A Decision Framework
  • What Are The Dimensions Of Customization?
  • Consider Alternative Architectures As A Competitive Edge
  • recommendations

  • Design Services Optimized For Customer-Facing Functions
  • Supplemental Material
  • Related Research Documents

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