Trends Report

PMOs In The Age Of The Customer

Designing The Strategy That Gets You There

May 28th, 2014
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
With contributors:
Alex Cullen , Abigail Komlenic

Summary

Internally facing project management offices (PMOs) that support technology management can easily lose sight of the fact that they play a critical role in delivering products and services to their organizations' customers. To demonstrate value, PMOs must serve internal and external customers by providing support that allows businesses to move faster. By focusing on outcome-oriented governance and engaging their stakeholders, PMOs can help organizations achieve positive outcomes identified in their portfolios. This report identifies the best practices needed for PMOs to build greater agility into their planning and delivery practices, and to create a corporate culture that understands that project portfolio management is a vital element to better serve customers.

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