Trends Report

Picking A Salesforce.com Services Provider: Business Transformation Matters Most

Findings From 41 SFDC Customer Interviews

September 5th, 2013
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Salesforce.com (SFDC) continues to push the envelope — expanding into more technology areas that drive customer innovation and business transformation, such as Chatter for collaboration, Salesforce Mobile Apps, marketing technologies (including social media monitoring), and platform capabilities that support almost any concept that customers can dream up. But with this greater opportunity to use salesforce.com to change the business, services buyers struggle to navigate the dynamic market of services partners. This report analyzes findings from customer references of salesforce.com implementation partners to help buyers identify what matters and what to watch out for when selecting a partner.

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