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For Application Development & Delivery Professionals

Plan For Success In Conversational Computing

Moving From Simple Chatbots To Valuable Conversational Apps

October 26, 2017


Why Read This Report

Conversational computing is moving from extensive experimentation largely driven by application developers to solutions that provide real and differentiated business value. It's early days, and there are still more failures than successes, but best practices are emerging. Success hinges on deep and frequent interactions between CX pros, application developers, and business sponsors. This report outlines an approach for AD&D professionals to understand and plan for successful conversational computing applications.

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Table of Contents

  • It's Time To Get Serious About Conversational Computing
  • Start With The POST Methodology To Achieve Success
  • Learn From Existing Best (And Not Best) Practices
  • Recommendations

  • Conversational Computing Apps Require A Different Dev Process
  • Related Research Documents

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