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Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

January 28, 2011

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Why Read This Report

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However, governments' initiatives remain in their infancy. Forrester's recent Forrsights Workforce Employee Survey reveals government information workers lag their private sector counterparts in access to technologies and work styles — like portable technologies, advanced collaboration tools, and mature telecommuting initiatives — that can help fulfill this vision of a more participative government. To turn the tide, government Content & Collaboration (C&C) professionals must focus on the overall workplace experience and tailor solutions to meet the needs, attitudes, and behaviors of a changing government workforce.

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Table of Contents

  • Governments Strive For More Efficiency, Openness, And Responsiveness
  • RECOMMENDATIONS

  • Focus On The Needs Of Workers To Effect Bottom-Up Change
  • Supplemental Material
  • Related Research Documents

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