Predictions Report

Predictions 2017: In Digital Transformation, The Hard Work Of Operational Excellence Begins

November 1st, 2016
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Nigel Fenwick, null
Nigel Fenwick
With contributors:
Martin Gill , Jaclyn Galan , Peter Harrison

Summary

Digital business professionals are at the forefront of digital transformation, improving digital customer experiences. But in 2017, under the threat of digital disrupters, you must lead your fellow executives to a deeper understanding of the potential of technology to also transform your operating model to further enhance your digital products, services, and customer engagement. We call this digital operational excellence, and it's hard work.

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