Report

Predictions 2020: Customer Service

Automation Remakes The Contact Center Organization
October 31st, 2019
+1
With
Hailey Colin
and Karen Traikovich

Summary

We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups. Some jobs will alter irrevocably, but probably not the on

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