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For Infrastructure & Operations Professionals

Predictions For 2014: Technology Monitoring

Monitoring Advances From Providing Reactive Information To Predictive Business Insights

February 3, 2014

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  • By John Rakowski
  • with Jean-Pierre Garbani,
  • Eveline Oehrlich,
  • Michelle Mai

Why Read This Report

In 2014, technology monitoring priorities for infrastructure and operations (I&O) professionals can no longer only focus on technology offerings that serve internal business services but must also safeguard business technology (BT) plans that encompass technology, systems, and processes to win, serve, and retain customers. I&O professionals must also understand that these new approaches could be underpinned by legacy IT systems. Forrester predicts that there will be eight key monitoring solutions developments in 2014 that will help I&O professionals with their technology monitoring strategy. This report provides advice on how to successfully create a monitoring strategy in 2014 and takes into account the expected important solution developments.

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Table of Contents

  • In 2014, Tech Monitoring Will Be A Requirement For Business Success
  • Prioritize Systems Of Engagement Monitoring
  • How Monitoring Solutions Must Change To Allow I&O To Be Ready

  • In 2014, Monitoring Must Provide Competitive Business-User Insight
  • Supplemental Material
  • Related Research Documents