Predictions 2015: The Race From Good To Great Customer Experience Heats Up

November 7th, 2014
John Dalton
Allegra Burnette
Megan Burns
Tony Costa
and Dylan Czarnecki


In a world where the only source of competitive advantage is an obsession with attracting, understanding, and serving today's empowered customers, 2015 will be a new, more competitive era for customer experience (CX) professionals. When we entered 2014, t

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