Report

Predictions 2015: The Race From Good To Great Customer Experience Heats Up

November 7th, 2014
With
John Dalton
Allegra Burnette
Megan Burns
Tony Costa
and Dylan Czarnecki

Summary

In a world where the only source of competitive advantage is an obsession with attracting, understanding, and serving today's empowered customers, 2015 will be a new, more competitive era for customer experience (CX) professionals. When we entered 2014, t

Want to read the full report?

This report is available for individual purchase ($795).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.