Predictions 2017: In Digital Transformation, The Hard Work Of Operational Excellence Begins

November 1st, 2016
With Contributors:
Jaclyn Galan
and Peter Harrison


Digital business professionals are at the forefront of digital transformation, improving digital customer experiences. But in 2017, under the threat of digital disrupters, you must lead your fellow executives to a deeper understanding of the potential of

Want to read the full report?

This report is available for individual purchase ($795).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.