Trends Report

Predictive Analytics Can Liberate I&O Pros From The Tyranny Of Firefighting

I&O Transitions From Reactive Mode To Customer Obsession

July 27th, 2016
Mike Gualtieri, VP, Principal Analyst
Mike Gualtieri VP, Principal Analyst
Milan Hanson, null
Milan Hanson
With contributors:
Eveline Oehrlich , Vanessa Wegner , Diane Lynch

Summary

The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire business. I&O pros must drop everything and wade through the increasingly complex web of infrastructure and applications to quickly find and fix the problem. Predictive analytics can reduce the find-and-fix time. But more importantly, it can help you prevent problems before they even occur.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.