Trends Report

Prepare For The Industrial Revolution Of I&O

February 7th, 2011
With contributors:
Eric Chi , Robert Whiteley III


Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other business movements that have industrialized their processes to achieve more efficient business outcomes and sustainable competitive advantage. Your industrialization efforts must focus on three core objectives: high productivity, high quality, and high flexibility. You'll need a large upfront investment in process refinement and technology, as well as changes to organizational structures, skills, and sourcing that will prove uncomfortable to many involved. To get industrialization right, focus on 10 steps that will take your I&O group through the necessary standardization, development, automation, and optimization of your industrialized services. I&O leaders can't ignore this industrialized movement. But embracing it will revolutionize the business value of the I&O function.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.