Proactively Engage Cloud Buyers

May 23rd, 2012

James Staten

With contributors:

Christopher Voce , Alex Cullen , Jessica McKee

Summary

Cloud services, from departmental SaaS applications to consumer-facing file sharing, are being brought into your organization, and they are increasingly weaving their ways into business workflows. Whether you like it or not, this trend will grow over the next eight years, and the role of enterprise BT will need to shift from procuring and managing these services to guiding the business to better cloud service choices and integration of these services with other business systems. This change will require a shift in skill sets and knowledge from your BT teams. This skills and staffing report details the skills change required and four key roles CIOs working on cloud computing will need to develop in their organizations to proactively engage cloud buyers.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.