Trends Report

Proactively Protect Customers From Fraud, Cybercrime, And Privacy Abuses

Intermediate Level: Technology Practices For Cybersecurity And Privacy

January 11th, 2021
With contributors:
Merritt Maxim , Enza Iannopollo , Heidi Shey , Sandy Carielli , Brian Kime , Benjamin Corey , Peggy Dostie


CIOs and technology leaders in the intermediate phase of cybersecurity and privacy maturity must ensure that security always travels with the data and should position data security and privacy as competitive differentiators. Firms in this phase must move to protect customers proactively from complex privacy abuses and cybercriminals. This report — the second of three in the technology competency of the cybersecurity and privacy playbook — helps CIOs meet the challenges of the intermediate maturity phase. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We revised this edition to factor in new attack and response trends.

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