Best Practice Report

Provide Easy And Flexible Ways To Send And Transfer Money

Digital Feature Fix: Offer A Wide Range Of Money Transfer Timing And Viewing Options

January 10th, 2019
Zhi-Ying Barry, Principal Analyst
Zhi-Ying Barry Principal Analyst
With contributors:
Aurelie L'Hostis , Benjamin Ensor , August du Pont , Michael Barnes , Seles Sebastin , Bill Nagel

Summary

Conducting money transfers is one of the top five activities that customers want to use mobile banking for. Yet while most banks make money transfers convenient — such as letting customers transfer money without a recipient bank account number — not all give customers the choice of scheduling future-dated or recurring money transfers or let them edit these transfers. This report lays out how digital banking leaders can enable a wide range of money transfer and viewing options by illustrating best practices from leading banks.

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