Q&A: Why Emerging Technologies Require Interaction Design

Answers For CX Pros Who Need To Help Execs Understand IxD's Growing Importance
August 3rd, 2017
With Contributors:
Gabriella Zoia
and Rachel Birrell


As emerging technologies make customers' interactions with products, services, and brands increasingly digital and complex, companies need CX professionals who know interaction design (IxD) more than ever. But few business executives understand IxD's grow

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