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For Security & Risk Professionals

Quick Take: Australia's PayID Breach Demonstrates The Importance Of Customer Trust

June 6, 2019


Why Read This Brief

This week, a security breach involving the PayID service of Australia's New Payments Platform (NPP) came to light — an incident affecting tens of thousands of bank customers. Malicious actors used compromised accounts to perform about 600,000 NPP PayID lookups and succeeded in finding nearly 100,000 customer names. This quick take, Forrester's first analysis of the incident, highlights the importance of customer trust in ensuring the continuing innovation and longevity of mobile apps.

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