Wave Report

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

The 11 Providers That Matter Most And How They Stack Up

June 17th, 2024
Christina McAllister, Senior Analyst
Christina McAllister Senior Analyst
With contributors:
Ian Jacobs , Fiona Swerdlow , Lok Sze Sung , Shayna Neuburg

Summary

In our 34-criterion evaluation of digital customer interaction solution (DCIS) providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps contact center and digital business professionals select the right one for their needs.

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