Trends Report

RPA Operating Models Should Be Light And Federated

A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future

August 18th, 2017
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Alex Cullen , Madeline King , Sam Bartlett

Summary

Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking guidance on the best operating model for RPA to deliver long-term value to stakeholders. This report synthesizes leading approaches and includes a 10-point control framework that ensures that business-led automations meet the technology organization's control and infrastructure criteria. We also provide a guide to RPA service providers.

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