Ransomware attacks hit firms hard on all fronts — the business, partners, clients, employees, and regulators. Successfully getting out of a ransomware situation requires infrastructure and operations (I&O) and security and risk (S&R) pros to work hand in hand. This report gives IT leaders a view of the state of readiness during ransomware attacks, exposes the illusion of preparedness, and offers insights into why they should bridge the gap between their S&R and I&O teams for a well-coordinated recovery.