Trends Report

Records Managers Must Focus On Business Needs, Budgets, And Technology To Succeed

Forrester Research And ARMA International Records Management Online Survey, Q3 2013

September 18th, 2013
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Leslie Owens , Emily Jedinak

Summary

This report outlines the results of the fifth annual joint survey conducted by Forrester Research and ARMA International on records management (RM) trends. RM decision-makers have reported consistent year-over-year ambitions to increase their deployment of RM applications, yet they struggle to demonstrate mastery over budgets, storage issues, and skills development. Reluctance to investigate cloud or software-as-a-service (SaaS)-based records management applications puts RM professionals at odds with their IT peers, who have actively embraced cloud providers for compliance-driven message or information archiving platforms. Confidence in demonstrating the accuracy, accessibility, and trustworthiness of an organization's electronically stored information (ESI) remains low. Enterprise architects must take a stronger role in guiding their records and information management peers as RM software acquisition is planned and deployed.

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