Redefine Your Mobile Policy To Empower Workers

May 22nd, 2012

Christian Kane

Chenxi Wang

Benjamin Gray

With contributors:

Christopher Voce , Eric Chi

Summary

This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security operations. This report is designed to help you redefine your mobile policy to empower workers. S&R and I&O executives worldwide are significantly altering their mobile computing strategies. Why? Because the prevalence of consumer smartphones, maturing enterprise-class mobile applications, the upcoming wave of slates and tablets that will be folded into the mix, and empowered workers are all driving these executives to change how they support mobile devices. They must meet the needs of workers while continuing to ensure that corporate data is properly managed and secured across all devices, regardless of who owns the hardware. Over the past six months, Forrester assisted 121 enterprise clients with developing or refining their mobile policy in an effort to meet these changing requirements. Forrester has identified 15 best practices that S&R and I&O executives should use when crafting their new mobile policies. These practices keep corporate data secure, employees productive and happy, and costs down, while selectively embracing the consumerization of IT where appropriate.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.