I&O professionals need to acknowledge and adopt two concepts. First, they must create the network as a businesswide system built on good design principles — not disparate, isolated concepts — that can support a long-term business and technology strategy. Second, they must base the networking infrastructure on principles to create customer engagement. This report gives infrastructure and operations (I&O) professionals an overview highlighting those themes, frameworks, and new approaches for designing, deploying, and managing the next-generation business network.