Save or Share this Report

For CIOs

Resolving The Collaboration Paradox

Employee Collaboration Platforms Receive An Injection Of Automation

June 26, 2015

Primary author headshot

Authors

Why Read This Report

The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so far, collaboration platforms have struggled to deliver on expectations because they exist inside a collaboration paradox — employees typically need to invest their own time to gain the benefit of the tool, but they are reluctant to invest the time without an immediate benefit. Some firms are starting to use machine learning to break free from this collaboration paradox. This report highlights five vendors that are making strides in the right direction and provides CIOs with insights into various approaches to solving the collaboration paradox.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Collaboration Platforms Don't Yet Solve The Expertise Problem
  • Five New Solutions Inject Expertise Into The Collaboration Platform
  • RECOMMENDATIONS

  • Focusing On Direct Outcomes Will Energize Expertise Investment
  • Supplemental Material
  • Related Research Documents

Recommended Research