Report

Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

December 19th, 2018
With
Alex Causey
Claudia Tajima

Summary

Forrester's 2018 Retail Omnichannel Capabilities Assessment benchmarked eight leading European retailers and two in the US to help digital business executives understand how their omnichannel capabilities compare with their peers and best practices. Out o

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