Save or Share this Report

For Sourcing & Vendor Management Professionals

RightNow Technologies Is A Leader In Sales Force Automation

The Forrester Wave™ Vendor Summary, Q2 2007

April 24, 2007

Primary author headshot


Why Read This Report

RightNow Technologies provides sales force automation (SFA) as part of a well-rounded customer relationship management (CRM) suite that supports sales, service, marketing, and analytics. RightNow sells its solution as either software-as-a-service (SaaS) or on-premise, making it easy for firms to start with a quicker-to-deploy SaaS option, expand incrementally into new functional modules or larger user populations, and migrate to on-premise if needs change. The solution is well suited to midmarket and large-enterprise deployments, but too complex to fit the needs of a typical small business. Its 2006 acquisition of sales-process specialist Salesnet expanded RightNow's population of SFA users by an estimated 500 companies.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($1749 USD).


Recommended Research