Trends Report

SAP Services Market Overview

Navigating A Crowded SAP Partner Landscape In The Digital Era

December 23rd, 2013
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Today's SAP solutions extend far beyond systems of record that manage financials and supply chain processes. Through mobility, analytics, cloud, social, and ecosystem solutions, the SAP platform has the potential to become the centerpiece for significant business model disruption in the age of the customer. In the past few years, SAP has innovated new solutions (such as Hana and SAP Jam) and also amped up its portfolio with a multitude of acquisitions (such as SuccessFactors, Ariba, Sybase, and Syclo). SAP customers now have access to leading-edge capabilities for the move to digital. But, one thing that hasn't changed is the propensity to use services partners for SAP initiatives. These partners can help in areas such as strategy, business process design, technical implementation, and ongoing support. This report looks at the ecosystem of services options that surround SAP — with an eye toward digital technologies that help enable better customer experience.

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