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SageCRM Is A Strong Performer In Record-Centric Customer Service Management Software

The Forrester Wave™ Vendor Summary, Q2 2007

May 24, 2007

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Why Read This Report

SageCRM provides basic customer service capabilities across phone, email, and self-service channels. For organizations with more sales than service needs, SageCRM can provide a basic infrastructure to record, route, and resolve most customer service interactions. Sage Software makes the product available as both on-premise and software-as-a-service (SaaS). The two products, SageCRM and, are identical in functionality.

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